Help Center

Shipping

Shipping

What are your shipping rates?

Do you ship to P.O. boxes, APOs, and FPOs?

Do you ship to Alaska, Hawaii, and U.S. territories?

Do you ship internationally?

When will my order ship?

How do I track my order?

How long will my order take it get to me?

Returns

Returns

What is your return policy?

How do I return an item I purchased?

Can I return an item given to me as a gift?

What do I do if I received an incorrect, damaged or defective item?

Can I return items I purchased online at one of your stores?

Do you offer warranty for Kamjove kettles?

Ordering

Ordering

How do I place and order?

What payment options do you accept?

How do I apply a promo code to my order?

Do I have to pay sales tax?

Can I purchase gift cards online?

How do I change or cancel my order?

Do you offer tea samples?

I have a gift card from your store. Can I use it online?

How much loose leaf tea do I get from 1 quantity on your site?

Teas

Teas

Does tea expire?

Teaware

Teaware

Do the Kamjove kettles contain plastic?

How do I use and care for a gaiwan?

How do I use and care for a cast iron teapot?

How do I care for yixing teaware?